It’s unfortunate but there are multiple other places to spend our money. Ed Gertge would probably not approve of this GM’s decision as I have met him in the past and I know his business practices are better than that. We will also make multiple reviews to let others know of the lack of customer service we received. Instead due to the lack of willingness to work with us on this we not only won’t be buying additional passes we will no longer be coming here. We were going to buy three more passes to accompany this one so our daughter wasn’t coming here alone. We went in today to address the possibility of making an exception for our daughter to use it this summer 2021 since things had fully opened back up and after the employee spoke with the general manager, Elisa, she was told they would not honor it. We also emailed the general manager of Syracuse Rush, Elisa, multiple times, March of 2020, April of 2021, and later in the summer and never received a response any of the times we inquired about the pass. They state they reopened in April of 2020 however we were abiding by government guidelines which stated not to accumulate in crowds and to stay home. Unfortunately Covid hit and a rush was shut down in March. She was extremely excited to turn it in and use it throughout the summer.

My 12 year old daughter won a summer season pass last year for her hard work selling Wasatch savings books.

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